Resolved: DC3HAM Network Issue on 19th July 2022

Dear customers,

We are experiencing an outage in our colocation DC3.HAM. We are currently investigating the root cause and will update you soonest.

We apologize for any inconvenience.

update 21:50: lumen confirmed a problem in their network and started fixing. we escalated to Lumen management.

update Lumen 22:42: As this network fault is impacting multiple clients, the event has increased visibility with Lumen leadership. As such, client trouble tickets associated to this fault have been automatically escalated to higher priority.

update Lumen 00:20: Further troubleshooting has isolated the trouble to a local providers network. The local provider has dispatched a field team. Work is underway to obtain an estimated time of arrival.

update 03:30: Lumen restored the connectivity, all systems are reachable again