Category: Scheduled Downtimes

Dear customer

According to our announcement below the patches for Region Europe,America and APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards,
Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe

• Thursday, December 07th 2023 between 0:00 am and 5:00 am*: Networking Devices.
• Thursday, December 14th 2023 : development starting at 08 am and QA starting at 12 noon*.
• Friday, December 15th 2023 between 0:00 am and 5:00 am*: Production systems.

Region America

• Tuesday, December 19th 2023, development starting at 08 am and QA starting at 12 noon*.
• Wednesday, December 20th 2023 between 0:00 am and 5:00 am*: Production systems.

 Region APAC

• Thursday, December 21st 2023, development starting at 08 am and QA starting at 12 noon*.
• Friday, December 22nd 2023 between 0:00 am and 5:00 am*: Production systems.

*The times are valid for the respective timezone.
There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe

• Thursday, December 07th 2023 between 0:00 am and 5:00 am*: Networking devices.
• Thursday, December 14th 2023 : development starting at 08 am and QA starting at 12 noon*.
• Friday, December 15th 2023 between 0:00 am and 5:00 am*: Production systems.

Region America

• Tuesday, December 19th 2023, development starting at 08 am and QA starting at 12 noon*.
• Wednesday, December 20th 2023 between 0:00 am and 5:00 am*: Production systems.

 Region APAC

• Thursday, December 21st 2023, development starting at 08 am and QA starting at 12 noon*.
• Friday, December 22nd 2023 between 0:00 am and 5:00 am*: Production systems.

*The times are valid for the respective timezone.
There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

as of now our ticket system https://ticketing.mcon-group.com is not working properly
tickets are created but outgoing notifications aren’t sent
we are working to fix this

update: the issue is fixed

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe

• Thursday, October 12th 2023 : development starting at 08 am and QA starting at 12 noon.
• Friday, October 13th 2023 between 0:00 am and 5:00 am: Production systems.

Region America

• Tuesday, October 17th 2023, development starting at 08 am and QA starting at 12 noon
• Wednesday, October 18th 2023 between 0:00 am and 5:00 am: Production systems.

 Region APAC

• Thursday, October 19th 2023, development starting at 08 am and QA starting at 12 noon.
• Friday, October 20th 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe

• Thursday, September 14th 2023 : development starting at 08 am and QA starting at 12 noon.
• Friday, September 15th 2023 between 0:00 am and 5:00 am: Production systems.

Region America

• Tuesday, September 19th 2023, development starting at 08 am and QA starting at 12 noon
• Wednesday, September 20th 2023 between 0:00 am and 5:00 am: Production systems.

 Region APAC

• Thursday, September 21st 2023, development starting at 08 am and QA starting at 12 noon.
• Friday, September 22nd 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe

• Thursday, August 10th 2023 : development starting at 08 am and QA starting at 12 noon.
• Friday, August 11th 2023 between 0:00 am and 5:00 am: Production systems.

Region America

• Tuesday, August 15th 2023, development starting at 08 am and QA starting at 12 noon
• Wednesday, August 16th 2023 between 0:00 am and 5:00 am: Production systems.

 Region APAC

• Thursday, August 17th 2023, development starting at 08 am and QA starting at 12 noon.
• Friday, August 18th 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch day is scheduled :

Region Europe:

• Thursday, August 3rd 2023 : The next firewalls patch day is scheduled between 0:00 am and 5:00 am.

There may be short downtimes during service or when the operating system restarts.

If we don’t receive any feedback, we assume that you agree with the next scheduled update and will perform the update as planned.

Best regards,

Your MCON Managed Services Team.

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe

• Thursday, July 13th 2023 : development starting at 08 am and QA starting at 12 noon.
• Friday, July 14th 2023 between 0:00 am and 5:00 am: Production systems.

Region America

• Tuesday, July 18th 2023, development starting at 08 am and QA starting at 12 noon
• Wednesday, July 19th 2023 between 0:00 am and 5:00 am: Production systems.

 Region APAC

• Thursday, July 20th 2023, development starting at 08 am and QA starting at 12 noon.
• Friday, July 21st 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Dear customer

According to our announcement below the patches for Region Europe,America and APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards,
Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe

• Thursday, June 15th 2023 : development starting at 08 am and QA starting at 12 noon.
• Friday, June 16th 2023 between 0:00 am and 5:00 am: Production systems.

Region America

• Tuesday, June 20th 2023, development starting at 08 am and QA starting at 12 noon
• Wednesday, June 21st 2023 between 0:00 am and 5:00 am: Production systems.

 Region APAC

• Thursday, June 22nd 2023, development starting at 08 am and QA starting at 12 noon.
• Friday, June 23rd 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe

• Thursday, June 15th 2023 : development starting at 08 am and QA starting at 12 noon.
• Friday, June 16th 2023 between 0:00 am and 5:00 am: Production systems.

Region America

• Tuesday, June 20th 2023, development starting at 08 am and QA starting at 12 noon
• Wednesday, June 21st 2023 between 0:00 am and 5:00 am: Production systems.

 Region APAC

• Thursday, June 22nd 2023, development starting at 08 am and QA starting at 12 noon.
• Friday, June 23rd 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team