Patch Day May 2021 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region America:

  • Tuesday, May 18th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, May 19st 2021 between 0:00 am and 5:00 am: Production systems*

Region Europe:

  • Thursday, May 20th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, May 21st 2021 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, May 20th 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, May 21st 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Finished: DC3HAM Maintenance at 11th May 2021

Dear customer,

according to our announcement below, the scheduled firewall maintenance was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 5th May 2021:

Dear customer,

we have to announce a firewall maintenance in our DC3HAM location in the night of Tuesday May 11th to Wednesday May 12th.

This is an urgent hardware maintenance and can not be postponed.
The maintenance will be carried out between 11pm and 1am CEST.

We do not expect any outages for services, in the worst case redundancy mechanisms take a few minutes to fully failover, but there is equipment running at any given time.

The maintenance is scheduled for :
2021-05-11 from 23:00 till 2021-05-12 01:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

Finished: DC3HAM Maintenance at 7st Mai 2021 by Lumen

Dear customer,

according to our announcement below, the scheduled network maintenance by our carrier Lumen was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 30th April 2021:

Dear customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen (former CenturyLink) in the Datacenter DC3HAM.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to carry out fiber cable work. This GCR is to create a joint between former PEC network Frankfurt – Dernbach to Segment F Frankfurt to Katzenelnbogen. During the maintenance window you may experience one period of outage to the maximum specified below.

Lumen would like to apologise for any inconvenience caused by this maintenance.

The maintenance is scheduled for :
2021-05-7 from 00:00 till 07:00 CEST (Central European Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

DC3HAM Maintenance at 11th May 2021

Dear customer,

we have to announce a firewall maintenance in our DC3HAM location in the night of Tuesday May 11th to Wednesday May 12th.

This is an urgent hardware maintenance and can not be postponed.
The maintenance will be carried out between 11pm and 1am CEST.

We do not expect any outages for services, in the worst case redundancy mechanisms take a few minutes to fully failover, but there is equipment running at any given time.

The maintenance is scheduled for :
2021-05-11 from 23:00 till 2021-05-12 01:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

DC3HAM Maintenance at 7st Mai 2021 by Lumen

Dear customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen (former CenturyLink) in the Datacenter DC3HAM.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to carry out fiber cable work. This GCR is to create a joint between former PEC network Frankfurt – Dernbach to Segment F Frankfurt to Katzenelnbogen. During the maintenance window you may experience one period of outage to the maximum specified below.

Lumen would like to apologise for any inconvenience caused by this maintenance.

The maintenance is scheduled for :
2021-05-7 from 00:00 till 07:00 CEST (Central European Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

dc3.ham connectivity interruptions due to Lumen maintenance

Dear customer,

Lumen as supplier of our Colocation DC3.HAM has been carrying out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work was to perform cable diversion works. Rerouting of the Lumen cable in Leverkusen due to the construction of a new gas pipeline.

Unfortunately we experienced connectivity interruptions to our network between 21th April 11 pm and 22th April 00:44 am caused by this maintenance.

Status Patch Day April 2021 – System Upgrades MCON Managed Services

Dear Sir or Madam,

according to our announcement below the patches for Region Europe, Region America and Region APAC were successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 29th March 2021:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe :

  • Thursday, April 15th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, April 16th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, April 20th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, April 21st 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

  • Thursday, April 22nd 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, April 23rd 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Patch Day April 2021 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, April 15th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, April 16th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, April 20th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, April 21st 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

  • Thursday, April 22nd 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, April 23rd 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Status Patch Day March 2021 – System Upgrades MCON Managed Services

Dear Sir or Madam,

according to our announcement below the patches for Region Europe, Region America and Region APAC were successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 4th March 2021:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, March 11th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, March 12th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, March 16th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, March 17th 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

  • Thursday, March 18th 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, March 19th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Microsoft Exchange Server Vulnerabilities

Dear customer,

We are working on the aftermath of the massive exchange vulnerability that was made public this week, we also had exchange servers of customers actively attacked, fortunately it looks as if no data was stolen and no further servers were compromised. The servers do not have webshells or similar installed, however, we are purging and reinstalling all components that were involved.

We are also reviewing all network activity.

We are allocating a lot of resources to this, therefore please understand if reaction times are a little slower for the coming 1-2 weeks.
With the history of massive breaches, also and especially in cyber security companies, we are also reviewing our security and network infrastructure, the results will be share with you in a way that we might encourage changes in your architecture as well.

Best regards,
Your MCON Managed Services Team