Coronavirus/COVID 19 – Business Continuity

Due to recent events involving the spread of the Coronavirus/COVID 19 Pandemic, we would like to inform you about our Business Continuity Plan at MCON.

We activated Coronavirus related policies around the globe for all our offices and teams. In general our business is highly independent from office locations. All governmental requests, suggestions and policies for the different regions are met and MCON will be adjust its policies as official announcements are updated. MCON will support all efforts to decelerate the spreading of the virus.

Our teams are used to have daily global standup meetings via zoom video conferencing, communication channels like IM have been implemented ages ago and are used on a daily basis, so working from home office does not disrupt our services at all. The team in China is already working from home office since Chinese New Year. All external meetings and business travel have been reduced to an absolute minimum.

We are happy and thankful that as of yet, we have had not a single case of infection with the Coronavirus in our staff or their families around the world.

You should not experience any change or disruption in the services we provide.

Thank you for your consideration and all the best for you, your co-workers and your families.

Success: Patch Day – System Upgrades MCON Hostings March

Dear Sir or Madam,

according to our announcement below the patches were successfully done. All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 05th March 2020:

Dear Sir or Madam,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch day is scheduled for Friday, March 13 th 2020 between 0:00 am and 4:00 am*.

The patches for the development and QA systems are applied one day earlier on Thursday, March 12th 2020, development starting at 10 am and QA starting at 12 pm. The purpose of this gap is to be able to recognize problems that could be introduced by software patching before the production systems are patched.

There may be short downtimes during service, or when the operating system restarts.

Best regards Your MCON Managed Services Team

The times are valid for the respective timezone

Patch Day March – System Upgrades MCON Hostings

Dear Sir or Madam,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch day is scheduled for Friday, March 13 th 2020 between 0:00 am and 4:00 am*.

The patches for the development and QA systems are applied one day earlier on Thursday, March 12th 2020, development starting at 10 am and QA starting at 12 pmThe purpose of this gap is to be able to recognize problems that could be introduced by software patching before the production systems are patched.

There may be short downtimes during service, or when the operating system restarts.

Best regards Your MCON Managed Services Team

The times are valid for the respective timezone

Success: Patch Day – System Upgrades MCON Hostings February

Dear Sir or Madam,

according to our announcement below the patches were successfully done. All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 06th February 2020:

Dear Sir or Madam,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch day is scheduled for Friday, February 14 th 2020 between 0:00 am and 4:00 am*.

The patches for the development and QA systems are applied one day earlier on Thursday, February 13th 2020, development starting at 10 am and QA starting at 12 pm. The purpose of this gap is to be able to recognize problems that could be introduced by software patching before the production systems are patched.

There may be short downtimes during service, or when the operating system restarts.

Best regards
Your MCON Managed Services Team

The times are valid for the respective timezone

Patch Day – System Upgrades MCON Hostings February

Dear Sir or Madam,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch day is scheduled for Friday, February 14 th 2020 between 0:00 am and 4:00 am*.

The patches for the development and QA systems are applied one day earlier on Thursday, February 13th 2020, development starting at 10 am and QA starting at 12 pmThe purpose of this gap is to be able to recognize problems that could be introduced by software patching before the production systems are patched.

There may be short downtimes during service, or when the operating system restarts.

Best regards
Your MCON Managed Services Team

The times are valid for the respective timezone

Data breach at Amazon Web Services (AWS)

On the morning of 13 January 2020, an Amazon technical employee shared sensitive information on Github. The public repository contained personal identity documents, system credentials, passwords and AWS key pairs. While the breach was detected within half an hour by a cybersecurity company and deleted from Github within about 5 hours, attackers could have gained root access to AWS accounts.

MCON clients and partners can rest assured that their data and credentials are not compromised by the data breach above. We never share credentials – not even with AWS – and all credentials are stored encrypted inside secure MCON facilities. 

If you use AWS services or AWS credentials not secured and monitored by MCON, you might want to investigate further to make sure neither your databases, nor mail servers hosted on AWS are affected.

Success: Patch Day – System Upgrades MCON Hostings January

Dear Sir or Madam,

according to our announcement below the patches were successfully done. All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
The MCON Hosting Team

Announcement from 03th January 2020:

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch day is scheduled for Friday, January 17 th 2020 between 0:00 am and 4:00 am*.

The patches for the development and QA systems are applied one day earlier on Thursday, January 16th 2020, development starting at 10 am and QA starting at 12 pm. The purpose of this gap is to be able to recognize problems that could be introduced by software patching before the production systems are patched.

There may be short downtimes during service, or when the operating system restarts.

Best regards The MCON Hosting Team

The times are valid for the respective timezone

Patch Day – System Upgrades MCON Hostings January

Dear Sir or Madam,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch day is scheduled for Friday, January 17 th 2020 between 0:00 am and 4:00 am*.

The patches for the development and QA systems are applied one day earlier on Thursday, January 16th 2020, development starting at 10 am and QA starting at 12 pmThe purpose of this gap is to be able to recognize problems that could be introduced by software patching before the production systems are patched.

There may be short downtimes during service, or when the operating system restarts.

Best regards The MCON Hosting Team

The times are valid for the respective timezone