DC3HAM shared infrastructure services Issue on 29th May 2024

UPDATE 2024-05-30 13:50 CEST

We have verified that all systems are currently working as designed. Availability of the affected services should be back to normal. We will continue to closely monitor the situation.


UPDATE 2024-05-29 17:41 CEST

mitigation is still ongoing as large volumes have to be moved. we continue to work 24×7


Dear Customer,

We are experiencing temporary downtimes of shared infrastructure services like Gitlab, Harbor, Rancher. Customer environments are not affected directly however in some cases e.g. some deployments are not possible. investigations have been difficult but we are are working with highest priority on the mitigation of the problem.

Best regards
Your CONVOTIS Munich Managed Service Team

Patch Day June 2024 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region APAC
  • Monday, June 03rd 2024, Development starting at 16:00PM (UTC+8 timezone).
  • Wednesday, June 05th 2024, QA/Stage starting at 22:00PM (UTC+8 timezone).
  • Friday, June 07th 2024 between 01:00AM and 05:00 AM (UTC+8 timezone): Production systems.
Region Europe
  • Monday, June 24th 2024,  Development starting at 09:00 AM (UTC+1 timezone)
  • Wednesday, June 26th 2024, Test/Stage starting at 15:00PM (UTC+1 timezone).
  • Thursday, June 27th 2024 between 22:00PM and 03:00 AM (UTC+1 timezone) : Production systems.
Region America
  • Monday, June 17th 2024, Development starting at 06:00AM (UTC-5 timezone).
  • Wednesday, June 19th 2024, QA/Stage starting at 09:00AM (UTC-5 timezone).
  • Friday, June 21st 2024 between 03:00AM  and 06:00 AM (UTC-5 timezone): Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

 

Status Patch Day May 2024 – System Upgrades MCON Managed Services

Dear customer

According to our announcement below the patches for Region Europe, America and APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards,
Your MCON Managed Services Team

 

***************************************************************

 

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region APAC
  • Monday, May 06th 2024, Development starting at 16:00PM (UTC+8 timezone).
  • Wednesday, May 08th 2024, QA/Stage starting at 22:00PM (UTC+8 timezone).
  • Friday, May 10th 2024 between 01:00AM and 05:00 AM (UTC+8 timezone): Production systems.
Region Europe
  • Monday, May 13th 2024,  Development starting at 09:00 AM (UTC+1 timezone)
  • Wednesday, May 15th 2024, Test/Stage starting at 15:00PM (UTC+1 timezone).
  • Thursday, May 16th 2024 between 22:00PM and 03:00 AM (UTC+1 timezone) : Production systems.
Region America
  • Monday, May 20th 2024, Development starting at 06:00AM (UTC-5 timezone).
  • Wednesday, May 22nd 2024, QA/Stage starting at 09:00AM (UTC-5 timezone).
  • Friday, May 24th 2024 between 03:00AM  and 06:00 AM (UTC-5 timezone): Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

DC3HAM Network Maintenance on 13th June 2024 by Colt

Dear Customer,

Pease be informed about the following  scheduled network maintenance by our carrier Colt.

Colt intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to carry out fiber cable work. Work is required to perform infrastructure maintenance to ensure the continued integrity of the network.
During the maintenance window you will experience one period of outage, with maximum duration of 7 hours.

The maintenance is scheduled for :

Start End
2024-06-13 21:00 GMT (Greenwich Mean Time) 2024-06-14 04:00 GMT (Greenwich Mean Time)
2024-06-13 23:00 CEST (Central European Summer Time) 2024-06-14 06:00 CEST (Central European Summer Time)

Colt would like to apologize for any inconvenience caused by this maintenance.

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

Patch Day May 2024 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region APAC
  • Monday, May 06th 2024, Development starting at 16:00PM (UTC+8 timezone).
  • Wednesday, May 08th 2024, QA/Stage starting at 22:00PM (UTC+8 timezone).
  • Friday, May 10th 2024 between 01:00AM and 05:00 AM (UTC+8 timezone): Production systems.
Region Europe
  • Monday, May 13th 2024,  Development starting at 09:00 AM (UTC+1 timezone)
  • Wednesday, May 15th 2024, Test/Stage starting at 15:00PM (UTC+1 timezone).
  • Thursday, May 16th 2024 between 22:00PM and 03:00 AM (UTC+1 timezone) : Production systems.
Region America
  • Monday, May 20th 2024, Development starting at 06:00AM (UTC-5 timezone).
  • Wednesday, May 22nd 2024, QA/Stage starting at 09:00AM (UTC-5 timezone).
  • Friday, May 24th 2024 between 03:00AM  and 06:00 AM (UTC-5 timezone): Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

 

Status Patch Day April 2024 – System Upgrades MCON Managed Services

Dear customer

According to our announcement below the patches for Region Europe, America and APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards,
Your MCON Managed Services Team

 

***************************************************************

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region APAC
  • Monday, April 01st 2024, development starting at 16:00PM (UTC+8 timezone).
  • Wednesday, April 03rd 2024, QA/Stage starting at 22:00PM (UTC+8 timezone).
  • Friday, April 05th 2024 between 01:00AM and 05:00 AM (UTC+8 timezone): Production systems.
Region Europe
  • Monday, April 08th 2024,  development starting at 09:00 AM (UTC+1 timezone)
  • Wednesday, April 10th 2024, QA/Stage starting at 15:00PM (UTC+1 timezone).
  • Friday, April 11th 2024 between 22:00PM and 03:00 AM (UTC+1 timezone) : Production systems.
Region America
  • Monday, April 15th 2024, development starting at 16:00PM (UTC-5 timezone).
  • Wednesday, April 17th 2024, QA/Stage starting at 09:00AM (UTC-5 timezone).
  • Friday, April 19th 2024 between 03:00AM  and 06:00 AM (UTC-5 timezone): Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Patch Day April 2024 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region APAC
  • Monday, April 01st 2024, development starting at 16:00PM (UTC+8 timezone).
  • Wednesday, April 03rd 2024, QA/Stage starting at 22:00PM (UTC+8 timezone).
  • Friday, April 05th 2024 between 01:00AM and 05:00 AM (UTC+8 timezone): Production systems.
Region Europe
  • Monday, April 08th 2024,  development starting at 09:00 AM (UTC+1 timezone)
  • Wednesday, April 10th 2024, QA/Stage starting at 15:00PM (UTC+1 timezone).
  • Friday, April 11th 2024 between 22:00PM and 03:00 AM (UTC+1 timezone) : Production systems.
Region America
  • Monday, April 15th 2024, development starting at 16:00PM (UTC-5 timezone).
  • Wednesday, April 17th 2024, QA/Stage starting at 09:00AM (UTC-5 timezone).
  • Friday, April 19th 2024 between 03:00AM  and 06:00 AM (UTC-5 timezone): Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

 

Patch Day March 2024 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe
  • Thursday, March 07th 2024 between 0:00 am and 5:00 am*: Networking devices.
  • Thursday, March 04th 2024 between 0:00 am and 5:00 am*: Rancher Hosts.
  • Thursday, March 14th 2024 : development starting at 08 am and QA starting at 12 noon*.
  • Friday, March 15th 2024 between 0:00 am and 5:00 am*: Production systems.
Region America
  • Tuesday, March 19th 2024, development starting at 08 am and QA starting at 12 noon*.
  • Wednesday, March 20th 2024 between 0:00 am and 5:00 am*: Production systems.
     Region APAC
  • Thursday, March 20th 2024, development starting at 08 am and QA starting at 12 noon*.
  • Friday, March 21st 2024 between 0:00 am and 5:00 am*: Production systems.

*The times are valid for the respective timezone.
There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Patch Day January 2024 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe
  • Thursday, January 04th 2024 between 0:00 am and 5:00 am*: Networking devices.
  • Thursday, January 11th 2024 : development starting at 08 am and QA starting at 12 noon*.
  • Friday, January 12th 2024 between 0:00 am and 5:00 am*: Production systems.
Region America
  • Tuesday, January 16th 2024, development starting at 08 am and QA starting at 12 noon*.
  • Wednesday, January 17th 2024 between 0:00 am and 5:00 am*: Production systems.
     Region APAC
  • Thursday, January 18th 2024, development starting at 08 am and QA starting at 12 noon*.
  • Friday, January 19th 2024 between 0:00 am and 5:00 am*: Production systems.

*The times are valid for the respective timezone.
There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Patch Scheduling Changed for all Regions – System Upgrades MCON Managed Systems

Dear Customer,

In order to keep our server systems updated and secure, we are applying patches on a regular basis.

Starting from April 2024, we introduce a new patch schedules in order to provide more testing time on the non-PROD environments.

  1. Patching for APAC region
    • DEV environment:
      • on Monday of the 1st full week
      • at 16:00PM (UTC+8 timezone)
    • QA/STAGE environment:
      • on Wednesday of the 1st full week
      • at 22:00PM (UTC+8 timezone)
    • PROD/LIVE environment:
      • on Friday of the 1st full week
      • at 01:00AM (UTC+8 timezone)
  2. Patching for EMEA region
    • DEV environment:
      • on Monday of the 2nd full week
      • at 09:00 (UTC+1 timezone)
    • QA/STAGE environment:
      • on Wednesday of the 2nd full week
      • at 15:00PM (UTC+1 timezone)
    • PROD/LIVE environment:
      • on Thursday of the 2nd full week
      • at 22:00PM (UTC+1 timezone)
  3. Patching for American region
      • DEV environment:
        • on Monday of the 3rd full week
        • at 16:00PM (UTC-5 timezone)
      • QA/STAGE environment:
        • on Wednesday of the 3rd full week
        • at 09:00AM (UTC-5 timezone)
      • PROD/LIVE environment:
        • on Friday of the 3rd full week
        • at 03:00AM (UTC-5 timezone)

If we don’t receive any feedback, we assume that you agree with the next scheduled update and will perform the update as planned.

PS: For any maintenance announcements and status, please view status.mcon-group.info.

Best regards,
Your MCON Managed Services Team