Status Patch Day January 2023 – System Upgrades MCON Managed Services

Dear customer

According to our announcement below the patches for Region Europe,Region America and APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards,
Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, January 12th 2023 : development starting at 08 am and QA starting at 12 noon*
  • Friday, January 13th 2023 between 0:00 am and 5:00 am: Production systems*
    Region America:

    • Tuesday, January 17th 2023, development starting at 08 am and QA starting at 12 noon*
    • Wednesday, January 18th 2023 between 0:00 am and 5:00 am: Production systems*
      Region APAC:

      • Thursday, January 19th 2023, development starting at 08 am and QA starting at 12 noon*
      • Friday, January 20th 2023 between 0:00 am and 5:00 am: Production systems*

      There may be short downtimes during service or when the operating system restarts.

      Best regards,

      Your MCON Managed Services Team

      The times are valid for the respective timezone

Patch Day January 2023 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, January 12th 2023 : development starting at 08 am and QA starting at 12 noon*
  • Friday, January 13th 2023 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, January 17th 2023, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, January 18th 2023 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, January 19th 2023, development starting at 08 am and QA starting at 12 noon*
  • Friday, January 20th 2023 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Firewalls Patch Day January 5th – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch day is scheduled :

Region Europe:

  • Thursday, January 5th 2023 : The next firewalls patch day is scheduled between 0:00 am and 5:00 am.
  • There may be short downtimes during service or when the operating system restarts.

    If we don’t receive any feedback, we assume that you agree with the next scheduled update and will perform the update as planned.

    Best regards

    Your MCON Managed Services Team

Status Patch Day December 2022 – System Upgrades MCON Managed Services

Dear customer

According to our announcement below the patches for Regions Europe,America and APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards,
Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, December 15th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, December 16th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, December 20th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, December 21th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, December 22nd 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, December 23rd 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Patch Day December2022 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, December 15th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, December 16th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, December 20th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, December 21th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, December 22nd 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, December 23rd 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Announcement Housekeeping Activities MCON Managed Systems between 26th December 2022 and 6th January 2023

Dear Customer,

The end of the year is approaching – we do not wish you Happy Holidays yet. But want to inform you about our housekeeping activities which will take place during the holiday season where you will probably be on leave.

Of course our 24×7 operations, monitoring and incident management will continue as usual.
However, between 26th December 2022 and 6th January 2023, we will focus on our housekeeping tasks and not execute non critical change requests.

In urgent cases please send us a ticket as usual to service@mcon-group.support

Best regards,
Your MCON Managed Services Team 

DC3HAM Maintenance on 9th December 2022 by Lumen

Dear Customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to perform a Network Element software upgrade.
Work is required to perform infrastructure maintenance to ensure the continued integrity of the network. During the maintenance window you will experience one period of outage, with maximum duration of 1 hour.

Lumen would like to apologize for any inconvenience caused by this maintenance.

The maintenance is scheduled for : 
2022-12-09 00:00 CET (Central European Time)    2022-12-09 03:00 CET (Central European Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team 

Status Patch Day November 2022 – System Upgrades MCON Managed Services

Dear customer

According to our announcement below the patches for Region Europe, America and APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards,
Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, November 10th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, November 11th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, November 15th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, November 16th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, November 17th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, November 18th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Patch Day November 2022 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, November 10th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, November 11th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, November 15th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, November 16th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, November 17th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, November 18th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

The times are valid for the respective timezone

Finished: DC3HAM Maintenance on 21st October 2022 by Lumen

Dear customer,

according to our announcement below, the scheduled network maintenance by our carrier Lumen was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 17th October 2022:
Dear Customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to perform a Black Building Test. Lumen will be performing the annual black building test. This activity has been scheduled to validate all documented and authorised processes and procedures pertinent to electrical load transfers following a total commercial power failure to our Gateway facility and to ensure the back up systems are fully functional. The test will be arranged into several phases. Lumen M&E and the specialist M&E contractors will be available on-site to support this activity. All generator (EPG) and associated back up equipment will be fully tested prior to this maintenance and a call will be placed to the mains supplier to ensure there are no events on their network. During the maintenance period you will NOT experience any outage. This notification is sent to you for COURTESY PURPOSES ONLY.

Lumen would like to apologize for any inconvenience caused by this maintenance.

The maintenance is scheduled for : 
2022-10-21 00:00 CEST (Central European Summer Time)    2022-10-21 03:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team